Alexco Shipping and Delivery — Privacy Policy
Last Updated: 15 February 2026
This Privacy Policy Explains How Alexco Shipping and Delivery (Also Known as Alexco Delivery or Alexcobico Ltd.) (“we”, “us”, “our”) Collects, Uses, Shares, and Protects Your Personal Information When You Use Our Services (Shipping, Warehousing, Tracking, Billing, Delivery, and Customer Support).
Contact (Call/whatsapp): +233 53 519 4164
1) Scope
This Policy Applies When You Register as a Customer, Request a Shipment or Delivery, Use Our Tracking Services, Make a Payment or Receive an Invoice, or Communicate With Us via Phone, Whatsapp, SMS, Email, Telegram, or Our Website.
2) Information We Collect
We May Collect the Following Categories of Information:
- Customer Identity & Contact Information
- Full Name
- Phone Number(s)
- Email Address (If Provided)
- Residential or Business Address
- National ID Details (Only Where Required for Shipping, Customs, or Verification)
- Shipment Information
- Sender and Receiver Details
- Delivery Address and Location Notes
- Tracking Number, Shipping Mark, Container Reference (Where Applicable)
- Item Description, Quantity, Package Type, Weight, Cbm/volume
- Declared Values and Invoices/receipts (Where Needed)
- Customs-related Details (Where Applicable)
- Payment & Transaction Information
- Invoice Amounts, Payment Status, and Balances
- Payment Reference Numbers, Receipts, and Confirmations
- Payment Method Used (We Do Not Intentionally Collect Full Card Details If Payments Are Processed by Third-party Providers)
- Communications & Support Records
- Messages and Call Logs Relating to Shipments, Invoices, and Support
- Complaints, Feedback, and Dispute-resolution Records
- Website & Device Information (If Using Our Website)
- IP Address, Browser Type, Device Type
- Pages Visited, Time Spent, and Basic Analytics
- Cookies or Similar Technologies (See Section 8)
3) How We Use Your Information
We Use Your Information To:
- Register and Manage Customer Accounts
- Process Shipments, Warehousing, Dispatch, and Delivery
- Provide Tracking Updates and Customer Support
- Issue Invoices, Confirm Payments, and Manage Balances
- Comply With Legal, Customs, Regulatory, and Security Requirements
- Prevent Fraud, Misuse, and Prohibited Shipments
- Improve Our Services, Operations, and Website Performance
- Send Service-related Notices (Shipment Updates, Invoice Reminders, Delivery Coordination)
4) Legal Basis for Processing
We Process Personal Information Based on One or More of the Following:
- Performance of a Contract (to Provide Services You Request)
- Legal Obligation (Customs, Regulatory, Anti-fraud Requirements)
- Legitimate Interests (Service Improvement, Security, Dispute Handling)
- Consent (Where You Voluntarily Provide Information or Opt Into Specific Communications)
5) When We Share Your Information
We May Share Information Only When Necessary, Including With:
- Logistics Partners (Couriers, Carriers, Freight Partners, Warehouse/dispatch Partners)
- Customs & Authorities Where Required by Law for Clearance and Compliance
- Payment Providers to Confirm and Reconcile Payments
- Professional Advisors (Legal/accounting/compliance) Where Needed
- Business Transfers (Reorganization/merger/sale) Subject to Lawful Safeguards
We Do Not Sell Your Personal Information to Advertisers or Unrelated Third Parties.
6) Data Security
We Take Reasonable Measures to Protect Your Information Against Loss, Misuse, Unauthorized Access, or Disclosure, Including Access Controls, Limited Sharing on a Need-to-know Basis, and Operational Safeguards. However, No System Is 100% Secure.
7) Data Retention
We Retain Personal Information Only as Long as Necessary to Provide Services and Support, Maintain Transaction and Shipment Records, Meet Legal/tax/customs Obligations, and Resolve Disputes or Enforce Our Terms. Retention Periods May Vary Depending on the Type of Record and Applicable Requirements.
8) Cookies & Website Analytics (If Applicable)
If You Use Our Website, We May Use Cookies or Similar Tools to Keep the Website Functioning Properly, Understand Usage (Basic Analytics), and Improve Performance and User Experience. You Can Control Cookies in Your Browser Settings; Some Features May Not Work Properly If Cookies Are Disabled.
9) Your Rights
Subject to Applicable Law, You May Request to Access the Information We Hold About You, Correct Inaccuracies, Request Deletion Where Legally Permitted, Object to Certain Processing Where Applicable, and Withdraw Consent Where Processing Is Based on Consent.
10) Children’s Privacy
Our Services Are Not Intended for Children. We Do Not Knowingly Collect Personal Information From Minors Without Parental or Guardian Involvement. If You Believe a Minor Has Provided Personal Data, Contact Us and We Will Take Appropriate Steps.
11) International Transfers
Shipping Is International by Nature. Your Data May Be Processed or Shared Across Borders (E.g., China, Transit Countries, Ghana) as Necessary for Warehousing, Carrier Handling, Customs Clearance, and Delivery Coordination. We Take Reasonable Steps to Limit Sharing to What Is Necessary for Service Delivery and Compliance.
12) Contact Us
For Questions, Complaints, or Data Requests:
Alexco Shipping and Delivery (Alexco Delivery / Alexcobico Ltd.)
Phone/whatsapp: +233 53 519 4164
13) Changes to This Privacy Policy
We May Update This Privacy Policy From Time to Time. the “last Updated” Date Will Reflect the Latest Version. Continued Use of Our Services After Updates Means You Accept the Revised Policy.