Alexco Shipping and Delivery — User Data Deletion Policy
Last Updated: 15 February 2026
This User Data Deletion Policy Explains How Customers (“you”, “your”) May Request Deletion of Personal Data Held by Alexco Shipping and Delivery (Also Known as Alexco Delivery or Alexcobico Ltd.) (“we”, “us”, “our”), and the Steps We Take to Process Deletion Requests While Meeting Legal and Operational Requirements.
Contact (Call/whatsapp): +233 53 519 4164
1) Scope
This Policy Applies to Personal Information Collected Through Our Shipping, Warehousing, Tracking, Billing, Delivery, Customer Support, and Website Channels, Including Communications via Phone, Whatsapp, SMS, Email, Telegram, and Our Website.
2) What Data You Can Request to Delete
You May Request Deletion of Personal Data Such As:
- Account/registration Details (Name, Phone Number, Email, Address) Where Applicable
- Support Communications (Whatsapp/sms/email Conversations) Where Feasible
- Website Identifiers (Cookies/analytics Identifiers Where Applicable)
- Other Personal Data We Hold That Is Not Required for Legal Compliance or Business Operations
3) Data We May Need to Keep (Legal/operational Exceptions)
We May Retain Certain Records Even After a Deletion Request Where Required or Permitted by Law, or for Legitimate Business Needs, Including:
- Shipment and Transaction Records (Invoices, Payment Confirmations, Balances) Needed for Accounting, Audits, and Dispute Handling
- Customs/shipping Documentation Required by Authorities or Carriers
- Records Required to Prevent Fraud, Enforce Our Terms, or Comply With Legal Obligations
- Minimal Identifiers Needed to Maintain a Suppression List (E.g., to Ensure We Do Not Recreate a Deleted Account Without Authorization)
Where We Retain Data Under an Exception, We Will Limit Access and Use It Only for the Purpose for Which It Must Be Retained.
4) How to Request Data Deletion
To Request Deletion, Contact Us and Provide Enough Information to Verify Your Identity and Locate Your Records.
Send Your Request via Call/whatsapp: +233 53 519 4164.
Recommended Details to Include:
- Full Name
- Phone Number Used With Alexco Delivery
- Email Address (If Any) Used With Alexco Delivery
- Tracking Number(s), Shipping Mark(s), or Invoice Reference(s) (If Available)
- A Clear Statement That You Are Requesting Deletion of Your Personal Data
5) Identity Verification
For Your Security, We May Request Additional Verification Before Processing Deletion. This May Include Confirming a Phone Number, Providing Shipment References, or Other Reasonable Proof to Ensure We Delete the Correct Person’s Data.
6) Processing Time
We Will Process Valid Deletion Requests Within a Reasonable Time. Some Deletions May Take Longer If Records Are Tied to Active Shipments, Unresolved Balances, Legal Obligations, or Technical Constraints. We Will Notify You If Delays Apply.
7) What Happens After Deletion
When Your Deletion Request Is Completed (Subject to Exceptions), We May:
- Remove or Anonymize Personal Identifiers From Our Active Systems Where Feasible
- Delete Customer Support Messages Where Feasible (Subject to Retention Needs)
- Restrict Remaining Retained Records and Keep Them Only for Legal/operational Purposes
8) Third-party Systems
In Some Cases, Your Data May Have Been Shared With Third Parties Necessary for Service Delivery (E.g., Carriers, Couriers, Customs Authorities, Payment Processors). We Cannot Always Delete Records Held by Third Parties Where They Are Required to Retain Them. Where Feasible, We Will Support You With Guidance on Contacting Those Third Parties.
9) Disputes, Active Shipments, and Outstanding Balances
If Your Shipment Is Active, Under Customs Review, Involved in a Dispute, or Linked to Outstanding Balances, We May Delay Deletion of Relevant Records Until the Matter Is Resolved, but We Will Limit Use of the Data to What Is Necessary.
10) Changes to This Policy
We May Update This Policy From Time to Time. the “last Updated” Date Reflects the Latest Version. Continued Use of Our Services After Updates Means You Accept the Revised Policy.
11) Contact
Alexco Shipping and Delivery (Alexco Delivery / Alexcobico Ltd.)
Phone/whatsapp: +233 53 519 4164